Frequently asked questions

Orders ship from our EU warehouse, usually within 1 working day. Delivery to Switzerland and the EU typically takes 6–12 working days. These are estimates, not guarantees. We email your tracking link as soon as your parcel ships.

Tracked delivery is CHF 5.90, and it's free on orders over CHF 50.

Possibly. Depending on what you order, customs may charge import fees, which the carrier collects on delivery.

Yes. Send unused items back in their original packaging within 30 days of delivery, on top of your 14-day legal right of withdrawal. For hygiene reasons, opened teethers and pacifiers can only be returned if faulty. See our returns policy.

Please always check the age guidance and safety notes on each product page and on the packaging, and supervise little ones during use. Have a question about a specific item? Ask us before you buy and we'll help.

Absolutely. Just enter the recipient's address at checkout. Shopping for Christmas? Order by 4 December for the best chance of it arriving in time.

We deliver to Switzerland and the European Union. Delivery times and costs are shown at checkout before you pay.

We email you a tracking link as soon as your parcel leaves the warehouse. You can also follow these steps or log in to your account to see your orders.

Write to us as soon as possible with your order number. We can usually change the address or cancel before the order is dispatched (within 1 working day).

All the payment options available to you are shown securely at checkout. We never see or store your full card details.

We're so sorry! Please email us your order number and a photo within 48 hours if you can, and we'll arrange a free replacement or a full refund.