Refund policy

30-day happy returns

If something isn't right, you can return it within 30 days of delivery. Here's how it works.

What can be returned

Items that are unused, unwashed and in their original packaging, with tags and labels attached.
For hygiene reasons, teethers, nail file pads and anything that goes in or near baby's mouth can only be returned if still sealed and unopened.
Gift sets and bundles can be returned complete or item by item. Refunds for single items from a bundle are calculated on the bundle price.

How to return

Email us at contactbabycocoon0@gmail.com with your order number and the item(s) you'd like to return.
We'll reply within 1 working day with the return address and instructions. Please don't send items back without contacting us first.
Send the item back with a tracked service. Return shipping costs are paid by the customer, unless the item is faulty or we sent the wrong item.

Refunds

Once we've received and checked your return, we'll refund you to the original payment method within 14 days. Original shipping costs are not refunded, unless the item was faulty or wrong.

Damaged, faulty or wrong items

Please email us within 14 days of delivery with your order number and a photo. We'll send a replacement or a full refund, and in most cases you won't need to send the item back.